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Tint World complaints

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16079 Buck Hill Road
Lakeville, MN 55044 | Get Directions

(952) 777-4300

http://www.tintworld.com/locat...

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Total Amount in Dispute:
$480.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tint World closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tint World

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2/15/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $480.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I got the drone remote control starter installed in my car a few weeks ago And then 2 days ago all of a sudden I smell burning wire And I see smoke coming from the left lower side of my dash by the fuse box and I believe It's due to a faulty install And when I went to call Tint World to see if they could at least look at it or give me some advice on where to go or what it could be, Or if their install could have affected this- His immediate response was no!!! They treated me very poorly... And even told me to drive the vehicle an hour to their shop after I stated that something was burning in my car obviously leaving the car unsafe to drive. The Drone car starter was still under the 30 day warranty, which means they should have taken it and looked at it NO QUESTION ASKED! Instead they tried to stick me with the fees for towing, inspection and any type of work that they would have to do even though it should all be covered by the warranty, Not to mention treated me totally unprofessionally. They should not be able to treat their customers like this!! Any help would be greatly appreciated. Resolution Sought I would like the business to pay for my vehicle to be towed and to fix the issue!! This could have been a very very bad situation and so unsafe!!!

Company Response

2/3/2022

We did install a remote start system in her car. She did call us about a burning smell from her car 2 months after the install. We informed her we needed the car at our shop to diagnose what is happening, it may or may not be related to our install since the car was working fine for 2 months. She wanted us to send a technician to the cars location about an hour away, which we are not insured to do. We told her if she wasn't comfortable driving it, that she needed to have the car towed to us and if the problem was related to what we did we would reimburse her for the tow. She informed us she was going to have it towed to a local shop to get it looked at and we haven't heard from her since. We have never heard back that it was our system that caused the trouble, so we assume it wasn't. While I certainly understand her frustration, we take care of any issues our equipment causes, but there needs to be PROOF it was what we did before we will pay any bill. I'm a little surprised by her anger towards us as we have worked on many vehicles of hers in the past and she has always had great service! We have gone above and beyond in a couple instances to get her refunds on certain special order items. We always valued the complainant as a returning customer.

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