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Tio's Tacos complaints

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3948 Mission Inn Avenue
Riverside, CA 92501 | Get Directions

(951) 788-0230

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Total Amount in Dispute:
$102.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tio's Tacos closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tio's Tacos

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4/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $102.11 Amount Settled: $0.00

Customer Complaint

3/28/2025

When I was ordering my drinks and food I told the cashier that I did not want the michelada after all and she basically told me that I had to purchase it because it was being made, the tacos of carne asada were not flavorful and the chicken taco was mushy no flavor and also the shrimp cocktail had water down Clamato no flavor tasted fishy I feel that I was forced to purchase an item that never payed for yet I tried to reach out to the manager but a lead by the name Irma and does not want to work with me Resolution Sought Please give me a refund of my total receipt

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