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Tire Agent Corp. complaints

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415 Madison Avenue, 4th Floor
New York, NY 10017 | Get Directions

(833) 847-3463

http://www.tireagent.com

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Total Amount in Dispute:
$597.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tire Agent Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tire Agent Corp.

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1/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $596.82 Amount Settled: $0.00

Customer Complaint

12/14/2023

This company sent me the wrong tires. After googling the correct tire and clicking the tire it took me to their website. There they changed the tire size. After cancelling the order they demand a return fee be paid before releasing my money. I never received the tires and their return form asks for pictures of the tires in order to complete. I've never received the tires to have a picture of. Extremely shady business practices. Resolution Sought Return my entire purchase amount.

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