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Tire Choice Auto Service Centers complaints

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23920 Alessandro Blvd, Suite A
Moreno Valley, CA 92553 | Get Directions

(951) 656-6466

http://www.thetirechoice.com

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Total Amount in Dispute:
$2,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tire Choice Auto Service Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tire Choice Auto Service Centers

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12/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,700.00 Amount Settled: $0.00

Customer Complaint

10/29/2021

On march 26,2021 took Dodge Durango to tire choice for oil and transmission change. $82.79 and $88.82 was charged on my Goodyear credit card for those services. Check engine light came on so On October 14,2021 took vehicle to Romona tires, upon checking the fluids was advised they had not been changed for 7 months. Brought used 2002 Honda odyssey mini van to tire choice at this same time and they put the alternator in wrong, replaced brakes, bushings , oil and transmission fluid. Van broke down August of 2021 and was taken back to tire choice who repaired mistakes but broke key off in ignition causing more damage. Paid tire choice $2700 with cash and good year credit$1940. These people should be run out of business for the damage they've done to 2 of my vehicles in a short time. Resolution Sought I would like their license taken away for the damages done to my vehicles that could have killed me and my family. I want them out of business before they do kill somebody for faulty mechanic skills.

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