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Tire Doctor complaints

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4612 White Horse Road
Greenville , SC 29611 | Get Directions

(864) 637-8056

http://www.tiredoctor.us/tire-...

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Total Amount in Dispute:
$78.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tire Doctor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tire Doctor

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12/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $78.00 Amount Settled: $0.00

Customer Complaint

11/20/2024

Employer didn't know the name of business when I asked. I don't know who he's checking with to get it. I purchased tire Saturday, Sunday morning while at another business tire was flat. I had pay $154 to get air. Then Monday morning the same problem before going to work came out to a flat tire. They would not refund my money and give me my tires back. I had to let him change my tire because another customer pulled in and he wanted me to move. I said I'm a customer too, but it didn't work that way to him. Resolution Sought My money refunded.

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