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Tire Guys and Service complaints

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1313 Harrisburg Pike
Columbus , OH 43223 | Get Directions

(614) 824-4749

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Total Amount in Dispute:
$699.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tire Guys and Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tire Guys and Service

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9/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $698.74 Amount Settled: $0.00

Customer Complaint

8/20/2021

I took my dad's 2011 Honda CVR into tires guys to get my struts and my swaybar links repaired, because they did a diagnostic said my Struts were bad and swaybar links were bad, so I had them repaired. The dealership my dad is leasing the car from already repaired the sway bar links. Then when they were taking off my dad's tire they didn't put the bolts back on under the tire or my dad's Lug nuts, only had 4 on when we picked up my dad's vehicle. Tire guys didn't tell us everything that was wrong with my dad's car after the diagnostic. Resolution Sought A refund.

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