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Tire Trust Inc. complaints

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10 West Gregory Street
Pensacola, FL 32502 | Get Directions

(850) 438-6789

http://www.tiretrustfl.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tire Trust Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tire Trust Inc.

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11/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/27/2022

I was sold a car going on 2 years ago. The car had, and still have defected tires, from the Manufacturer. Toyo Tires, the tires have a 5 year warranty. The warranty by law follows any owner of the vehicle. One of the rear tires exploded after I made a complaint on this company with BBB. In damaged my back area of my car when tire exploded. The tires cost $600.85 plus the damage of the vehical rear are. I am not sure of the estimate. I contacted the company after I notice the tires wouldnt hold air. I also have photos of men and vehicals retaliating on my tires after my complaint. I have replace 3 with lesser value. Tire Trust Inc. made a number of comments that my car tires probley doesnt have any thread left they tried to make sure this was true. Someone repeatedly stabbed my tires at work, and while I visit the store. I have proof that the warranty is still good. In Vandalism. Resolution Sought I would like the refund of my tires warranty now, and also my car damage from the defected tires.

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