Find a reputable business?

Complaints and Resolutions

Tireman Auto Service Centers complaints

Read Complaints File Complaint View Full Report

1549 Campbell Street
Toledo, OH 43607 | Get Directions

(419) 304-3764

http://www.thetireman.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$135.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tireman Auto Service Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tireman Auto Service Centers

Sort by

1/16/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $135.00 Amount Settled: $0.00

Customer Complaint

12/16/2022

They are charging me for a restocking fee that the tool box never left the shop to get restocked and I have texted mess to prove that it never left plus I am on camera a few days later walking up to the new person with the box and asked him were there tools in the box when he got them he said yea and they were my tools that I had left in the box Resolution Sought I would like the money I worked for.

Company Response

1/4/2023

Company states: I issued BCA a copy of the General Service Took Kit-Promise to Pay agreement that he signed when he started working for our company on August 31, 2022. In the agreement, it clearly states the following: If the toll set is returned the employee will be reimbursed all money that was paid into he tool set minus a 20% restocking fee. Original invoice 9900038567 from September 20, 2022 of the tool box that was sent to him for $638.91. On December 1, 2022, I received an email from our Safety and Maintenance Manger that indicated Mr. Hill's tool box was returned and had missing items. A credit was given to Mr. Hill (#9900039401) for $497.25. On December 5, 2022, I received an email that originated from his manager that additional items were returned by him. A credit was issued for those items (#9900039428) for $48.09. Originally, since he was missing more tools than the 20%, we only deducted the missing tools. We should have charged him $127.78 restocking fee, but due to the items being returned at a later date, we did not adjust for that and the amount the was charged was $93.57. Base on the signed agreement, there is no money owed to him.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile