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Titan Attachments complaints

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3839 Forest Hill-Irene
Memphis, TN 38125 | Get Directions

(800) 605-7595

http://www.palletforks.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Titan Attachments closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Titan Attachments

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11/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/28/2022

I have been trying for over three months to get parts delivered to a manure spreader that is still under warranty I keep getting the runaround nobody has or it is sending them they're saying they're sending them and they're not coming no one is willing to work with me and I'm still paying a finance bill to the company for the spreader. Resolution Sought Either want my parts so that we can fix it or they need to be sending me a whole new manure spreader it cost $1000.

Company Response

11/14/2022

We had a part replacement order issued in October, but the carrier lost it after we shipped it. We have sent the customer a full replacement as of 11/07 so they will receive all of the parts needed.

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