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Titan Factory Direct complaints

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1400 West Overland Trail
Abilene, TX 79601 | Get Directions

(325) 480-8897

http://www.titanfactorydirect....

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Titan Factory Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Titan Factory Direct

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7/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

6/13/2023

We bought a mobile home, we won a drawing for free under pending, we were lied too they removed our old home and we were told that we got no under pending now. The lady that was helping us posted our old home in Craig's list and told them we had cash for removal we had nothing they were to remove it. My daughter has all the photos from the site we never got under pending. The wrecked the door otw from lot they said they didn't remove the stairs well six years later it's a problem they never come to fix any of this just wondering if you can help would love under pending I'm 65 live off SSI. Retired nurse. Just need some answers. Resolution Sought To do the under pending and fix the door the driver messed up by not removing the steps before pulling off lot.

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