Find a reputable business?

Complaints and Resolutions

Titan Motors Inc. complaints

Read Complaints File Complaint View Full Report

25354 Pleasant Valley Road #120
Chantilly , VA 20152 | Get Directions

https://www.titanmotorsale.com...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$7.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Titan Motors Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Titan Motors Inc.

Sort by

2/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $6.50 Amount Settled: $0.00

Customer Complaint

1/11/2023

They sold me a very unsafe vehicle. The frame on the vehicle is so bad that it could have killed me and my children. We tried several times to get them to replace it with something else. They never responded. So I took it to a frame and body shop they informed me that it was unsafe and un repairable and that the only thing that could be done was to replace the whole frame and so they gave me an estimate to replace the frame it was it $5.583 almost as much as the truck cost. So the company ORI. that gave the estimate advised me that i could call the state police department. In chantilly va and give the number on inspection sticker since they inspected it . And they also advised us to contact you guys . So I texted the owner of Titan Motor Inc. Again and told them that I was going to report them to the state police department. And you guys. They responded right away and told us to bring it in so there inspector could look at it. So we got there and there inspector told us the same thing that it was unsafe to drive and un repairable. So he calls the owner Enayat. And he tells us that it wasn't him that sold it to us that was his partner. And that I would have to work it out with him and so finally he call the owner Enayat back they said that they would repair it for but we would have to pay half 50/50 and i told them again that it was un repairable and unsafe to drive. So the owner Enayat said to us we would have to take it to his partner that's no longer his partner so they Resolution Sought To fix it or replace it or give us our money back

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile