Complaints for Title Compliance Office in Los Angeles, CA

P.O. Box 24040
Los Angeles, CA 90024-0040 | Get Directions

(800) 481-0136

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sends out mailers guised as a governmental agency offering to send a certified copy of their property deed for prices ranging from $79-$$167.00. However, the customers can obtain a copy of their deed from the County Recorders Office for small fee usually under $6.00. Most customers request the company to remove them from their mailing list.

The company responds to complaints by stating the customer did not pay the fees and/or removing the customer from their database.

Complaint Closing Statistics

0 complaints against Title Compliance Office closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Title Compliance Office complaints