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Title King Express & Lien complaints

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16860 SW 283rd Street
Homestead , FL 33030 | Get Directions

(786) 443-0905

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Title King Express & Lien closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Title King Express & Lien

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9/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/30/2021

I paid Phichol Williams for a car title which I purchased from the auction. Phichol stated it would take 90 days and $ 475.00 to receive the title, it was over 90 days and it was different excuse from his worker at DMV was not able to do it from March - July, I notified the credit card company to reverse the payment. Phichol used retaliation and placed a fraud on the vin# of the car, when I notified him of the issue he said it was not him , I called him 3 different times and told me I would have to purchase a title out of state. Its not fair to maliciously place a fraud on work he didn't do. I went to a different company due to the fraud on the vin# they were not able to help me. Resolution Sought I would like him to remove the fraud on the vin# to my car without retaliation.

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