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TitleMax complaints

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3103 Wade Hampton Blvd.
Taylors , SC 29687 | Get Directions

(864) 244-2368

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TitleMax closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TitleMax

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5/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

4/14/2022

I have a Title Loan with Them about my Vehicle that I got the Loan to have repairs down on my 2006 Saturn Vue, I had no problem when I took out the loan, but is taking a lot out of my household, I am as well I'll in which it do not matter to them because They say "You signed a contact " understanding that, but when you have been down because of Medical Problem of Problems with your Spina Cord and no feelings that is very hard… When You called the company a lady name KATIE do NOT GIVE you Chance to talk… also they claim they can not take partial payments, and they THREATENS YOU WITH YOUR VEHICLE BEING REPOSSESSED, When a business calls you … You needs to be Courteous and not say , YOU NEED TO CALL ME BACK… well right now I am having tests ran on my Body and when you are sedated you can not call or talk to no one …. I have asked to negotiate with me , they WILL NOT , Plus, I am paying out 270.00 and more… and the date normally comes on the date when I have to spend out money in my home and Medical Bills…. But do not call me every day… and please listen… or NEGOTIATE as the CFPB has stated. Resolution Sought I need to refinance with Very LOWER PAYMENTS at this point trying to take of my healthcare, also to return to work , also stop harassment and threatening me about my care being in danger, for the most part it is in danger because I am constantly having it repaired basically most consumers HAVE rights and they needs to look at their payment plans…. Most of Title Loans OVER CHARGES CONSUMERS.

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