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TitleMax complaints

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105 South Ron McNair Blvd.
Lake City, SC 29560 | Get Directions

(843) 394-2136

https://www.titlemax.com/store...

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TitleMax closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TitleMax

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10/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

9/19/2024

I got a title loan from title max. And last night a toll truck company took my van from my home. Also was told by the toll truck guy that they were taking my vehicle to Florence. Called this morning to title max and it was told that my car was taken all the way to Lexington. I have to come up with 1200 in order to get my car back and if it isn't paid by 10 my car will be sold. Resolution Sought Have them to bring my car closer and to lower the amount to get car back.

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