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TitleMax Title Loans complaints

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4129 Jefferson
Cockrell Hill, TX 75211 | Get Directions

(972) 707-5034

https://www.titlemax.com/store...

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Total Amount in Dispute:
$270.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TitleMax Title Loans closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TitleMax Title Loans

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12/30/2021

RESPONSE: Complaint was not answered Amount in Dispute: $270.00 Amount Settled: $0.00

Customer Complaint

12/6/2021

I have a lone with titlemax for my 2000 Chrysler LHS since last year and being paying on it since last and now they want to charge me for a car that doesn't run anymore and not only that late fees as well I went up to the titlemax loan off 4129 West Jefferson Blvd, Cockrell Hill TX, 75211 last week to speak to them and tell them what was my situation was or whatever I told them that I had $50 to put on the account because I needed the other half for gas to get to work because I just started this job with me being disabled and I didn't want to be late for work and I told her that I was going to pay them $220 this Friday and when she told me that they wanted the $ 100 also she told me that I would have to come with $267 to pay for a car that's not evening running and that's not fair either Resolution Sought I want them to either lower payment and adjust the amount from $267 to $220 or cancel my account paid in full and not add this on my credit report

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