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TJ Nails & Spa complaints

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3921 State Route 281
Cortland, NY 13045 | Get Directions

(607) 662-4325

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Total Amount in Dispute:
$55.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against TJ Nails & Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against TJ Nails & Spa

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4/7/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $55.00 Amount Settled: $0.00

Customer Complaint

3/14/2022

I walked in and asked if anyone had time to do a full set of nails. I was told yes if I could wait ten to fifteen minutes. I liked my nails but the gentleman doing my nails barely said two words to me and when I would ask a question he acted like I was bothering him. I went and cashed out at the desk. I left a $10 tip as I did like my nails. I told the gentleman at the desk that I liked my nails but the guy who did my nails had zero for a personality. He apologized and then I proceeded to walk out and go toy car. As I was getting in my car Will the guy who did my nails came out and asked me what I said. I simply told him that he did not have a personality. He told me he just did my nails and told me that I was crazy. I asked him if he ever heard of customer service. I then was told that I am a crazy b***h. I stated that I would not be back. Will stated good I don't want you to come back and he walked inside. I then went in and requested my $10 tip back. Why did he feel the need to come out and verbally attack me? What kind of service is this. Resolution Sought I would like a full refund and to be compensated for the verbal abuse. I would also like an apology from Will and or feel he needs to be dismissed.

Company Response

3/28/2022

Update: On April 3, 2022, the company sent the customer a refund check for $70.00. Company states the worker who did her nails was just a quite person by nature. He was very well liked by everyone and was very helpful in showing us new techniques. He wasn't much of a talker with other clients or even other workers. These comments of him having zero personality really affected him. After this incident he quit and we have not been able to get in touched with him. We have apologized to the customer. No refund is due, as she states in her complaint that she liked her nails. Stating that Will has a bad personality is not correct he is just quit and reserve.

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