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TNT Carports, Inc complaints

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170 Holly Springs Road
Mount Airy, NC 27030 | Get Directions

(800) 597-3597

http://www.tntcarports.com

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Total Amount in Dispute:
$173.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TNT Carports, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TNT Carports, Inc

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1/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $173.40 Amount Settled: $0.00

Customer Complaint

12/8/2021

Placed order on may 21 2021, delivery came a day earlier then told, and after banking hours' had no money in hand, delivers spoke no English. And did not mention that I could pay later. Called next day 336-789-3818 to reschedule, was told then I could have paid later when I spoke with Megan, Stephanie. when and if they. answer my call lm told there are no deliveries in my area. I know that there have been purchases after mine from Cooks Fram supply located in cowpens sc. And spoke with larry at 864-463-4255 .so to this date I have not received phone call for delivery, and would like what I put a deposit for.and not at today's price. Thank you hope you can help me and others that are not getting what we paid for. Resolution Sought Get what I placed an order for.

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