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Todd Wenzel Buick GMC Of Westland complaints

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35100 Ford Road
Westland , MI 48185 | Get Directions

(734) 589-1749

http://www.toddwenzelwestland....

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Total Amount in Dispute:
$1,843.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Todd Wenzel Buick GMC Of Westland closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Todd Wenzel Buick GMC Of Westland

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1/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,843.00 Amount Settled: $0.00

Customer Complaint

12/8/2023

I came to this place to get my car fix it was Oct 30 I told them the problem. 4days later they told me my car has 2 issue I forgot what they fix but they charge me $1400 with tax one week later while using my car I notice my car still overheating I didn't contact them right away because I work 3rdshift and I don't have any car to use to drop-off my kids to school. Nov 22 I went to GMC because my car died they have my car from Nov 22 to November 30 they told me $800+tax to get fix but I told them I don't have that money but ended charge me $404 with tax 3days later i message and call the place never heard them my car still having issues overheating. And now December 7 came to the place about still having the same issue they told me to wait for at least 1hr to figure what's the issue but I waited for 2hrs and the issue again is different they want $2500 to fix the issue they are liars specifically my consultant she said they having issues of their phone. I ask the refund but they say no. help me to get my money back please this kind of business need attention for rapping the people don't have money. Resolution Sought Get my money back.

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