Complaints for Token Auto Group in Century City, CA

10100 Santa Monica Blvd Suite 300
Century City, CA 90067-4107 | Get Directions

(888) 908-9622

http://www.tokenautogroup.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The complaint allegations we have received against this company are very serious.

The complaint alleges the company returned vehicle with excess wear, mileage, and damages. The complaint also alleges company failed to uphold their part of contracts by not making timely payments, failed to accept responsibility or pay for damages that were obtained while the vehicle was in their possession, and failed to maintain insurance on the vehicles. The complaint allege the company rented out vehicle without owner's permission and complainant has to seek the assistance of the police and attorney to obtain back posession of the vehicle.

The company failed to respond to the complaint.

Complaint Closing Statistics

0 complaints against Token Auto Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Token Auto Group complaints