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Tom Wood Volkswagen Noblesville complaints

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14701 Tom Wood Way
Noblesville, IN 46060 | Get Directions

(888) 464-7719

http://www.tomwoodvolkswagenno...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tom Wood Volkswagen Noblesville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tom Wood Volkswagen Noblesville

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6/20/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/12/2021

I bought a 2014 Suburban on Saturday May 8th, 2021. Sunday May 9th, 2021 the engine light came on. I text the salesperson a picture. She said she would contact her manager. Text back awhile later and said the manager wants me to take it to autozone to have it hooked up. I did, it came back with 3 codes that have to do with transmission. I sent her a picture of the paper. She said he would call me on Monday May 10th, 2021. Didn't hear from him by 10am so I called. He said he was going to call his friend who works at a Chevy dealership to see what I should do. Said he would call back by the end if the day. It was close to closing time and I hadn't heard anything so I called back. He said his friend told him to have me take it to a Chevy dealership near me (I live 2 hours away from Tom Wood Noblesville where I purchased the car) and have them teat it because they are more specific on the cause. I asked if it would cost me anything and he said no. I called 2 Chevy dealerships near me and they both said it was $125. The Tom Wood dealership was closed by then so I called back Tuesday May 11th, 2021 around 9am and told him what they said. He said he would call his Chevy friend and get back with me. Hadnt heard anything so I called around 4:30pm. He said he didn't know what to tell me, there was nothing he could do. I asked if he would pay the $125 to have the diagnostic ran to make sure it is in fact safe for me abd my 3 children to ride in like he said it was, he said no. Resolution Sought Fix the car or refund my money

Company Response

6/8/2021

Following up – The week following Hailey's purchase I was out on vacation, however did reach out to Hailey after her conversation with our Used Car Manager. On May 17th I contacted Kelly Chevrolet in Fort Wayne, Indiana discussing Haileys concerns with Peter Metzger. Peter informed, when Hailey dropped off her 2014 Chevrolet Suburban she did not have a check engine light on, when asked Hailey responded the check engine light had been hit or miss. Hailey and her family were going on vacation wanting peace of mind nothing major was wrong with her Suburban. See attached invoice from Kelley Chevrolet. At this time, Kelly Chevrolet could not find anything causing the check engine light coming on. Tom Wood Volkswagen Noblesville in goodwill paid her Diagnostic charge. Hailey thanked us for paying her diagnostic charge. All seems well

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