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TOMMAX Low Voltage Systems LLC complaints

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467 Clifton Avenue
Clifton, NJ 07011 | Get Directions

(973) 782-4884

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against TOMMAX Low Voltage Systems LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against TOMMAX Low Voltage Systems LLC

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12/26/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

11/28/2022

Initially, I contracted them to fix my low voltage system. They agreed, then didn't reply to my calls or emails for months. Finally, they sent 2 techs to start the process. After charging me 1200$ to "evaluate" the system, they asked for 1650$ to purchase equipment, mainly lightbulbs. The price was clearly inflated, but they refused to provide the equipment details until 1200$ was paid. Once I paid that, they told me that they will only install the equipment if I buy it through them at an inflated price. I already spent 1200$, so I had no choice. But, throughout all this, they were completely unresponsive to calls or emails, and when I complained, they told me that they will not finish the job, took my 1200$ and left me with nothing. Resolution Sought Finish the job or refund the 1200$

Company Response

12/14/2022

We were contacted by Mr. Belkin to repair his low voltage lighting system. We sent a technician at no cost to take a look at the scope of work. It became apparent that the existing system would have to be tested in order to determine repairs needed. We offered a day for the service along with an hourly rate. Mr Belkin accepted the rate but requested to postpone the service by a month due to his other arrangements. Upon his request we rescheduled the service to a day that worked with Mr. Belkin's schedule. On the day of service we troubleshoot the system and created a list of equipment that would have to be replaced in order to make the system operational. Before we got a chance to process the gathered equipment information and prepare a new quote for repairs, and before we sent an invoice for the services performed, we were contacted by Mr Belkin expressing his disappointment about our services and threatening to send a complaint to BBB. Following that, we sent an invoice for the troubleshooting services with a brief explanation of the things that we found and what needed to be replaced in the system in order to bring it back to a working condition. At first Mr Belkin seemed to accept the proposed cost of equipment that needed to be replaced, but shortly after he started questioning it. He requested to be provided with a name of the supplier and a receipt for the equipment to be purchased, while requesting additional services to be added to the scope of work. Next, Mr Belkin said that he had no problems paying for the services under the condition that model numbers of the needed equipment were provided, because he considered replacing the equipment himself. We agreed to share the model number details after receiving a payment for the services provided. Mr Belkin sent in a signed credit card payment authorization form and based on that we processed the payment. When sending a payment receipt, we made a note that the equipment list will be sent shortly. In the meantime Mr Belkin complained that he hasn't received it and threatened to cancel the credit card payment. Within an hour we sent a detailed equipment list that was obtained during the troubleshooting services. Then Mr Belkin started complaining about the cost of the equipment being too high and threatening yet again that we will regret it if we dont agree on lowering the cost or installing the equipment provided by him. We had all intentions to work with Mr Belkin to repair his low voltage system however due to his verbal aggressiveness and constant threats we decided it would be best to terminate the relationship and decline any further services.

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