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Tommy's Auto Sales complaints

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3354 Blacklog Road
Inez, KY 41224 | Get Directions

(606) 342-6408

http://www.tommysautosalesky.c...

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tommy's Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tommy's Auto Sales

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12/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

11/15/2023

Bought a used vehicle off tommy Maynard car lot in Inez KY. The vehicle I bought started overheating right off the start I call and told them n had a couple people look at it n then took it t carbon auto repair shop n one company blames the other. I have gap insurance n still it's been in shop over five months I'm paying my punt n insurance on this vehicle I can't drive I'm raising five grand children and this much stress. Resolution Sought To resolve this problem and get my vehicle fixed. Have Tommy Maynay give me another vehicle to replace this one. You see these kids I have to drive t bus stop and go back and get them and they have so many appointments. Now they won't even answer my call Their number is 6065347500 Tia

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