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TonerBuyer.com complaints

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1151 Gadsden Highway
Birmingham, AL 35235 | Get Directions

(800) 482-8128

http://www.tonerbuyer.com

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$10.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against TonerBuyer.com closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against TonerBuyer.com

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2/27/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $10.00 Amount Settled: $10.00

Customer Complaint

2/3/2022

They promoted their service and gave quote which I accepted and said they would send via PayPal. I fulfilled my end of transaction and awaited payment as they claim same day processing and payment. It has been over a week since tracking says they received toner cartridge and they have never paid, contacted me or answered the phone. Resolution Sought I want to be paid.

Company Response

2/15/2022

This is absolutely false. We received the complainant's shipment on 1/28. Payment was processed by check and mailed the same day, 1/28. The complainant emailed 4 days later on 2/1 requesting Paypal. It was explained to the complainant on 2/1 that his check had already been mailed. Since we process payments so quickly, Paypal payments must be requested prior to delivery. The complainant's payment was made promptly. I have record of the payment and email records of the conversation if needed. His allegation of no one contacting him are also false as the emails would be proof. He was upset that we could not cancel the check and issue the Paypal immediately. He was advised that he could return the for Paypal if he wished. We received the check back in return mail on 2/10. Paypal was then sent on 2/10 for the $10.00. This all could have been avoided if the complainant would have followed our payment guidelines.

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