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Tony Honda complaints

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94-1299 Ka Uka Blvd.
Waipahu, HI 96797-4495 | Get Directions

(808) 680-7130

http://www.tonyhonda.com

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tony Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tony Honda

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8/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

8/7/2023

Purchased a 2018 Chevrolet Colorado from Tony Honda Group Hilo in October of 2019. It still had remaining balance of 36/36 as well as 60/60. They serviced my car regularly after than I went to Lex Brodies. For service as well as possibly new tires if the cause of rough drive was a tire situation. I was referred back to the dealership and I was SHOCK AND EXTREMELY SICK to find out that the INFORMATION THE TONY HONDA GROUP ON MY REGISTRATION WAS INCORRECT. GENERAL Motors has documented that the Vehicle was originally sold on May 31,2018 with 9 miles on it …I did discuss with both General Motors and Tony Honda Group , to find that TONY HONDA NEVER followed up or truly checked all documentation and records to have the correct date the vehicle was FIRST SOLD. This is a huge legal problem as due to the INCORRECT DATE TONY HONDA GROUP HAS ON my registration, and my transmission giving way while my registration still shows first sold June 30, 2018 meaning I still had warranty. That date is incorrect. Tony HONDA GROUP failed to do their due diligence in making sure that all things were in proper legal recordation before selling the car to me or ANYONE else, it is a misrepresentation of dates for WARRANTY PURCHASE the repairs will be $11,500,00 due to their negligence of not proper checking legal information. The amount I am asking REIMBURSEMENT FOR IS FOR REPAIRS AND HARDSHIP. I WAD TOLD BY TONY HONDA IT IS MY PROBLEM!!! They did not offer to compensate in any way. Resolution Sought Pay me the amount I am requesting for repairs as well as hardship. Compensate me for the amount I am seeking as quickly as we can resolve this issue or if not we proceed to court and amount will increase as well as further investigation how they are doing sales that cause financial burden due to their negligence of not following the Federal Trade and auto industry of incorrect recordation of information.

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