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Tony Nissan complaints

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94-1299 Ka Uka Blvd
Waipahu, HI 96797-4495 | Get Directions

(808) 680-7190

https://www.tonynissan.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tony Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tony Nissan

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2/26/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

I have purchased a brand new car with a warranty and they are not honoring there warranty I want to sue them Resolution Sought Give me my warranty money back and my GAP insurance money back

Company Response

2/14/2024

Mr. Doran purchased a new 2016 Nissan Frontier from Pacific Nissan, Inc. dba Tony Nissan on January 16, 2017. Included in the purchase was a suspension lift kit to modify the truck that was installed by a third-party vendor. In early 2019 Mr. Doran came to the dealership to express his dissatisfaction regarding the upfit. This continued until March 14th, and it was decided at that time to refund Mr. Doran the full $5000.00 that he spent on the suspension lift upgrade. In addition, Mr. Doran signed an agreement which clearly states that he would hold harmless Tony Nissan for any future claim. Lastly, our records show to date we have not received a cancellation request for the Service and GAP contract from Mr. Doran. However, if he can provide us with or come to the dealership and sign the document we will be happy to process the refund.

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