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Top Advanced Projects Construction, LLC complaints

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257 Holmes Street
Lexington, TN 38351-1539 | Get Directions

(901) 592-7954

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Total Amount in Dispute:
$7,102.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Top Advanced Projects Construction, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Top Advanced Projects Construction, LLC

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2/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $7,102.48 Amount Settled: $0.00

Customer Complaint

2/1/2022

Residential Property located in Dyersburg, TN 38024 Reporting: 1.) Violation of the Law Malicious Mischief Misconduct which the unlawful destruction of another's property done with intent to case injury or loss of use of the property, or with reckless disregard of the owner's rights knowing causes physical damages to the property of another under RCW.9A.48.070 Malicious Mischief in the first degree A.) Causes physical damages to the property of another in an amount exceeding 5 Thousand dollars. Incident details: Reported to CEO Pipken that employees had damaged my yard Fountain when throwing debris of wood & drywall out of bedroom window, damaged A/C trunk duct using as a ladder step down to access down into crawl space, & un-mounting duct vents to use as dryer to heat create slab in crawl space. Also reported sloppy removal of debris my kitchen sewer pipe was cut. CEO Pipken being spiteful after I advised not paying anymore money for contracted floor & foundation until job was completed, so He left all newly rough in plumbing unattached, existing plumbing he removed left unattached to main/ street, removed water tank and have uncounted $500 worth of plumbing supplies from my home leaving me unable to occupy home now from inadequate heating & no running water inside home totaling over $6000 in additional repairs. CEO has refused to provide or file claim under Certificate of Insurance of $2,000,000.00 listed in contract & when filed claim of Vandalism Malicious Mischief & Thi Resolution Sought Refund $7,102.48 paid service never completed & fix all damages done to personal property.

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