Top Dawg Entertainment reviews

Awful Customer Service Isn't Fair To Artists or Fans

I have never had an experience that was both this negative and mystifying in my entire life, at first I thought it was just incompetence but it started to feel almost shady after enough back and forth. So I ordered around a hundred bucks of merchandise from an artist who had just dropped his album and paid 10.00 for expedited shipping. Now 5 days passed and I realized that I didn't actually know when they were supposed to arrive, I checked my email for the receipt and there was none. Then I checked my bank and sure enough the transaction had taken place the day and time I I remembered. So of course, I checked all conceivable folders and ancient email address's and finally looked up their customer "care." First off, no shock, there is NO way to reach a human on the phone. I can understand that if this is a simple transaction, but so far I have gone back and forth with CS over email about 10 times with no escalation. This is a small company and there's no excuse for this. At any rate, during the first email exchange I discovered that I had made a stupid oversight, in paying for expedited shipping I thought it over-rode the fact that the merchandise was not generally available for weeks (TBF it WAS ten bucks from one Cali location to another, but still, my mistake. ) The first exchange was professional enough, they weren't sure when I could expect the stuff though, it was rather vague and they asked if I would rather just wait or get a refund I opted for a refund, even explaining that I would reorder once the merchandise was available. Then began the hell scape. I get an email saying they have no record of me making a purchase in the system, therefore I didn't. Back and forth we've gone, they keep repeating to contact to my bank, I gave them bank receipts as well as the bill of sale directly from them with their letterhead that PayPal has. Once I gave them the PayPal receipts I figured it would be over, but instead they just ghosted for days. I finally contacted PayPal (the guy literally laughed and said he'd never heard anything like this) They emailed back when I told them I was reporting them and said "we are sorry that you are frustrated but you are not in the system.) A hill they're willing to die on I guess. As of now, they have my money and no intention of sending me any items (not in the system you know...) Good work if you can get it!

No exchanges or returns allowed

They do not offer ANY exchanges or returns. Purchased a $90 hoodie for my son and it's too small. I was informed there are no exceptions to this policy. It's absolutely preposterous.