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Top Dog Direct complaints

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402 Middletown Blvd, Suite 216
Langhorne, PA 19047 | Get Directions

(800) 340-3418

http://www.topdogdirect.com

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Total Amount in Dispute:
$149.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

2 complaints against Top Dog Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Top Dog Direct

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10/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

8/28/2024

I responded to the TV PROMO for one pain band @$29.99, the AI offered a 2nd unit for $10, I said ok, it said the card was declined but it was CHARGED TWICE WHAT IT WAS AUTHORIZED. Resolution Sought It should pay back the ENTIRE 75.11, PLUS INTEREST PLUS OPPORTUNITY COST FOR HAVING UNAUTHORIZED USE OF OUR CASH ASSETS, AND ALL THE TIME WE'VE WASTED GETTING OUR MONEY RETURNED.

Company Response

9/25/2024

Company states; I apologize. My customer service team overlooked these and got them out to me yesterday. as soon as possible. We have refunded the entire amount of $75.11 for Charles' purchase of Be Active and have reached out to Charles and left a voicemail to let him know.

Customer Rebuttal

9/28/2024

I received the bare minimum of $75.11 in two separate payments finally, 6 weeks after i was ripped off. The money your company took from me was allocated to pay a utility bill. I have to pay a late fee out of my pocket for your mistake. I should not have had to babysit your screw up either. Your total absence of professional ethic is your disgrace.

Company Final Response

10/7/2024

We did provide a full refund and we feel that is this full compensation. Thank you.

2/27/2024

RESPONSE: No response term assigned Amount in Dispute: $73.67 Amount Settled: $0.00

Customer Complaint

2/15/2024

I canceled this order January 12th. Just happened to look at my bank acct & see $73.67 coming out. I sent a few emails to "[email protected]" but no one responded until they shipped the order & I got blocked. I screen shot all & sent them the cancellation. I can send you anything you need to help. Thank you Resolution Sought Refund 73.67.

Company Response

2/27/2024

Per consumer, They refunded me today the $73.67 that was quick.

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