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Top Line Electric, LLC complaints

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3050 East Pkwy.
Groves, TX 77619 | Get Directions

(409) 543-7625

http://www.toplineelectricllc....

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Total Amount in Dispute:
$85.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Top Line Electric, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Top Line Electric, LLC

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7/18/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $85.00 Amount Settled: $0.00

Customer Complaint

6/4/2021

I had a 220 volt line installed in my house for a clothes dryer. It cost over 500.00. After I paid and they left I noticed the outlet installed was for a four prong plug. I didn't know they made four prong dryer plugs as I've only had 3 prong dryers. The electrician didn't ask either although he knows this. The work was useless to me as I still couldn't use my dryer. I called him back and told him I needed a three plug not a four plug. The worker came back out, spent five minutes and installed the correct plug. Later that day I got an email bill from top line for 85 dollars. I called the owner and he told me the worker had to drive to Lowe's to get the plug and there is an 85 dollar trip charge. For them doing the wrong job and not having the right part. Resolution Sought Refund my money.

Company Response

6/30/2021

Company states: This customer called and wanted a dryer plug installed. Due to new code we install four wire plug. We installed a working dryer plug with no appliance onsite. The appliances that were purchased required a three wire plug. I agreed to come out and swap it however, he was charged a trip charge to come back out. He agreed to pay and paid us, but now he wants his money back the work we did was in working order it just did not match the appliance he purchased. It was no fault of ours or his it was just a miscommunication.

Customer Rebuttal

7/4/2021

The appliance was not just purchased but was in storage. It was purchased in 2019 less than two years earlier. The company knows there are three and four plug dryers and being an electrician knows this. If they needed to install a four plug should have inquired. That's why professionals are called as they supposedly or should know the changing regulations. That should have been their first question instead of guessing at what work needed to be done. The owner has himself spread too thin doing too many things in the community and not an expert in neither leaving those that deal with him holding the bag and fattening his pockets

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