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Top Line Reporting Inc. complaints

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368 New Hempstead, Suite 221 New City
New City, NY 10956-1900 | Get Directions

(866) 339-0677

http://toplinereporting.com

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Total Amount in Dispute:
$2,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Top Line Reporting Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Top Line Reporting Inc.

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12/5/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,700.00 Amount Settled: $0.00

Customer Complaint

10/28/2024

I reviewed Credit Karma, and Top Line Reporting Inc. Showed up on my Report saying that I was in the rears, and the outstanding balance is $2,700.00 I googled them to dispute it. I received the address for Top Line Reporting Inc. The phone# given gives you prompts to dispute, but they never respond. The email that they give is not valid. I disputed through Credit Karma, and when I click on what is the status of the dispute with Credit Karma it takes me to another page. Please search this company. The address is: 368 New Hempstead suite 221 New City, NY 10956 USA. Notice that 368 New Hempstead does not give a road, street or Ave. Credit Karma also needs to be investigated. Resolution Sought I want my entire amount on my credit report to be clean.

Company Response

11/22/2024

Company states; Dear Ms. Ross, We have received your complaint below from "Business Consumer Alliance. We also have received the dispute you filed with the credit reporting agencies on 11/11/24 which we have responded accordingly. Please see attached lease agreement and ledger (upon request) we received from Expancity Real Estates Solution. If you have any questions regarding the resolution of your dispute please feel free to respond to this email.

Customer Rebuttal

11/25/2024

This should have never been reported to the credit bureaus.

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