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Top Opps Publications complaints

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4742 North 24th Street Suite 300
Phoenix, AZ 85016 | Get Directions

(602) 910-6565

http://www.topoppspublications...

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Total Amount in Dispute:
$299.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Top Opps Publications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Top Opps Publications

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2/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $299.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

This is a pyramid scheme. They make you prepay for letters to be sent to other people. The bad part is they do not clearly state that you only get paid when each person sends back a check to the company, after you send out the letters. The welcome pack with the letters took months to come and I had to ask multiple times and even threaten action. So this means you are on a honor system of this company telling you how many people sent them a check, as you will never know. You also have to purchase your own stamps which they do not reimburse until later, at over $2,000 each cycle, which they also don't make clear at all. They carefully word the entire thing so none of these things are clear at all. Then they send you a different pyramid scheme to send to others with all the info very clearly worded now that you're already in for a few hundred. It's a scam Resolution Sought We would like our 299.99 refunded and someone to look into this. There is no way it isn't illegal at some point. If not it should be!

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