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Top Tier Gadgets Store complaints

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4142 Mariner Blvd. #315
Spring Hill, FL 34606-4589 | Get Directions

(844) 300-3677

http://www.toptiergadgetsstore...

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Total Amount in Dispute:
$127.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Top Tier Gadgets Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Top Tier Gadgets Store

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8/22/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $127.42 Amount Settled: $0.00

Customer Complaint

8/8/2022

May 5 2022, I was charged a fee of 63.71 twice, which I never made. I did a bank fraud on July 06 2022. The bank said in ten days if they have not resolved the issue I would win in default it took about a month the sent me the results August 4,2022 saying that they will reverse charges for me to pay the company. I called the company they are saying they sent me iPods and I never received anything and they continue to charge me for two months because I didn't cancel. I did not cancel because I never knew about the ordering of merchandise. I told topergadrtstore that I didn't purchase anything from them and they said it was iPods and I told them I have Apple iPods and I don't order iPods from just anyone. They said because I did a fraud charge with my bank there was nothing they could do. I don't feel this is fair because I have never heard of this company and I didn't order anything from them. I should not be made to pay for something I did not receive and did not order. I know it is a small amount but it is the principal I should not be forced to pay for something I didn't receive or order. I had to cancel three debit cards because I was being charged for things I knew nothing about and did not order. Resolution Sought I want my money back they charge me for, 63.71 twice.

Company Response

8/9/2022

Greetings, We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations, however, the charges in question have been deemed valid by the customer's bank after the dispute process. Due to this, we can no longer refund the charges. However, we can confirm that the account has been closed and will receive no further charges. Below are the terms and conditions the customer agreed to upon purchasing the Invisipods and signing up for the https://consumerdirectsavings.com/ membership. "In addition to the $7.95 S&H I am paying now, I understand and agree with the following: By clicking the Order Now button, I will immediately be charged only $7.95 S&H to ship my InvisiPods, which is a welcoming gift for joining the Consumer Direct Savings store. I will also be charged $63.71 for my 1st-month membership within the next 48 hours, but with the InvisiPods and the $125 Gift Card to the best consumer gadgets club on the web, it is really costing me nothing to become a member! That by being a member of the Consumer Direct Savings store, I will receive the $125 Gift Card EVERY MONTH and will have access to direct-from-factory savings on hundreds of products! That my credit will be billed $63.71 monthly for my membership. I also understand that I am free to cancel my membership at any time by simply contacting Customer Service at (855) 474-5826 and I will not be charged further. See Terms & Conditions at the bottom of this URL for cancellation and refund policy and more details" Furthermore, we can confirm that the introductory product was delivered on April 20th, 2022 according to USPS: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111202508136937989

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