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Tophat Media LLC complaints

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651 N Broard Street Suite 201
Middletown, DE 19709 | Get Directions

(800) 984-2016

http://www.futurebrightgoods.c...

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Total Amount in Dispute:
$102.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tophat Media LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tophat Media LLC

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3/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $101.97 Amount Settled: $0.00

Customer Complaint

2/6/2024

I was on their website browsing a neck (massage) band. I was considering purchasing the item but decided not to after reaching the PayPal information step. I cancelled the sale and they charged my account for the item anyway. I contacted the company immediately through customer support email o see what I could do. Because to them I purchased their item (I DID NOT) they told me to respond to their email letting them know I want to cancel everything and they would be able to do so since it hasn't been processed to go out for delivery. I never heard back from them and checked my account and saw the charge was still there. I called them and they told me I have to wait to get the item and refuse the package. Once they get it, they will process a refund. When I got the package I took it to the post office (unopened and untouched) and had them refuse and send the package back. A few weeks later, I got the package back in the mail. Called customer service, they would not provide a return label so I had to return the item and pay for it myself. They gave me the address (which was completely different than what was on the package AND also the company name was different). I sent the package out priority mail almost 3 weeks ago and they are saying they have not received it and cannot do anything for me unless I get a tracking number from the post office, which I cannot do since this was 2-3 weeks ago. Resolution Sought I want a refund. I never made the purchase, never confirmed anything and cancelled the transaction but they charged me anyway. I returned their product, I don't want it (never did). I just want a refund. They are the worst company I've ever had to deal with.

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