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TopView Sightseeing complaints

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2 East 42nd Street
New York, NY 10017 | Get Directions

(212) 664-0300

http://www.topviewnyc.com

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Total Amount in Dispute:
$264.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against TopView Sightseeing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against TopView Sightseeing

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7/26/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $144.00 Amount Settled: $0.00

Customer Complaint

7/12/2022

This company sells tickets For Decker bus tour - they oversell their tickets and do not provide enough buses to accommodate. They refuse to give you a refund Resolution Sought 1. Stop them from doing this deceiving practice. 2. Provide me with a refund

Company Response

7/13/2022

Our tickets are not oversold, as we are not reservation based. As tickets are valid for 1 year from the date of purchase, we have no wat to know when a customer will utilize the service. Wait times may be longer during our busy season, however we always have enough buses to meet the demand. As per our terms and conditions, which are agreed to prior to completion of the purchase, all sales are final. This customer never reached out to us for assistance in rectifying her situation

5/19/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

4/15/2022

You first have to buy the tickets before you can pick a time. We bought the priority boarding with skyline view to find out there was no such service. The boat was unsafe and with no place to sit. I has a baby, a toddler, and an 8 yo with me, and was really scared they would get hurt. I'm amazed they are allowed to stay in business. Resolution Sought Give a refund.

Company Response

5/9/2022

TopView Sightseeing NYC has received the complaint of Isabelle Nawaz and would like to rectify the situation, and address the complaint. The customer purchased 2 Liberty Cruise Select Tickets with transaction ID 280161245644 and 280470693612 with a reservation time of April 13th at 3:00 PM. Our tickets have a 12 month validity, and reservations are required after your purchase is made. We start priority boarding for our cruises 30 minutes prior to departure. These customers did have tickets that included priority boarding; however, at the time they boarded at 2:55, we had already completed that and were boarding general admission. Please view the customers scan history and time below. Seating is on a first come first serve basis, and is not guaranteed for any deck. Our boats follow all capacity limits set forth by the USCG, and we do not under any circumstances overbook TopView Sightseeing NYC has a strict no refund policy as our services were running. This is in our terms and conditions which are agreed upon at the point of purchase. All information is posted on our website, app, and paper receipts. This customer never reached out to us at all to rectify the situation before reaching out to you. Best Regards, TopView Sightseeing Support

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