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ToriTrolly complaints

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1222 D Street Bloomfield
Township, MI 48302 | Get Directions

http://www.toritrolly.com

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ToriTrolly closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ToriTrolly

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11/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $39.99 Amount Settled: $0.00

Customer Complaint

10/22/2021

I purchased magnetic anklets for varicose veins. What I received them they were not metal, they were plastic beads that were not magnetic. I contacted the company and requested information to process the return. They said that I had to take pictures of the product in its original package and a picture of the shipping package and send them the pic, also Wright on a piece of paper purchase number description of product and the defect. of the product. After all that they refuse to give me a refund Resolution Sought I would like the business to stop selling products that are not as described on their website. Stop them from false advertising of their products and allow customers a refund that are dissatisfied with their product.

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