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Total Bath Systems LuxStone of Connecticut complaints

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65 Farmington Valley Drive
Plainville , CT 06062 | Get Directions

(860) 499-4469

https://www.totalbathsystems.c...

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Total Amount in Dispute:
$12.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Total Bath Systems LuxStone of Connecticut closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Total Bath Systems LuxStone of Connecticut

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8/21/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $11.58 Amount Settled: $0.00

Customer Complaint

8/1/2023

I hired this company to put a tub in my house because I didn't have one. The came, broke my tiles didn't put them back. No silicone to stop the water from getting behind the walls fixtures were wrong, put a piece of wood trim on the wall cut to short and filled the rest with some kind of grout. They keep saying they will fix it but they don't come back. Resolution Sought I would like my bathroom finished the right way. This is costing a lot of money.

Company Response

8/9/2023

Customer service has been scheduled for 6/29.

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