Total Body Experts reviews

Excellent customer service

I had purchased a StairMaster Stepmill SM3, and I unfourtanetly had ongoing issues with the stair machine. Each time I contacted Total Body Experts service department their representaive Francis always provided me with excellent customer service. He setup the repairs promptly, and he was personable and professional. After multiple repairs, the stair machine continued to have ongoing issues. Francis was in constant contact with Core Fitness, (The manufacturer of StairMaster), and explained my situation in detail to the company. Core fitness generously, and at no additional cost to me, replaced my Stepmill SM3, with a completely new and upgraded StairMaster 4G . The stair machine is much more commercial grade, and has many new features that the Stepmill SM3 did not have. I am very happy with the 4G, and all the assistance I received from Francis and Total Body Experts.

Great customer service!!!

Amazing customer service. Have worked with me to resolve any issues that I have had. Spent a lot of time with me over the phone and via FaceTime to help me set up something I couldn't figure out. Worked with the manufacturer when something not fixable to quickly resolve my issue. Will definitely use them again for my next piece of equipment knowing that everything will be covered if there are any issues. Much appreciated and hard to find this level of customer service anymore. Thanks for going above and beyond.