Find a reputable business?

Complaints and Resolutions

Total Garage USA complaints

Read Complaints File Complaint View Full Report

327 Sand Pine Blvd.
Venice, FL 34292 | Get Directions

(941) 350-1990

http://www.totalgarageusa.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Total Garage USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Total Garage USA

Sort by

10/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/2/2023

We had Total Garage resurface our pool deck on our lanai. The finished surface is way too rough for a pool deck. It hurts our feet, snags our swim ware and actually hurts our skins if we try to sit at the edge of the pool. It does not feel nor look like the sample we were shown. The salesperson who came to see the final finish agreed to have it sanded to eliminate the rough chips that are sticking up. Because of this very rough surface with the chips sticking up it traps every piece of dirt making it extremely difficult to clean. When we purchased this product/service we were told how easy it would be to keep clean. The company did send 3 workers out to sand the deck however they only did the very edge of the pool. So they sent another team out but when they arrived the deck was wet and they couldn't do it as their sanders are electric. It was dry in 10 minutes but they left. The company will no longer answer our phone calls. We cannot live with this mess they've left us in. Even one of the workers they sent said "wow this is really rough, not the usual surface". Resolution Sought They either need to sand it smooth or put another resin finish over the flakes that are simply too rough and not acceptable.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile