Total Visa Card Reviews

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Christine G.

Posted on 7/30/2021

Bad business practices

I called on 07/17/2021 to make a payment .I spoke with rep. hector I asked him if I could do a payment of 25.00 instead of 40.00.. hector said yes so I paid the amount. I just received two emails stating that I didn't pay. So I called total visa on 07/30/2021 and talked to Jennifer. I explained to her what happened and what hector had said, so Jennifer didn't do anything to fix the problem but only demand 15.00. I would like this company to be forced to close due to basically bad business practices I also want 150.00 plus monetary funds of a thousand dollars for all the aggregation and the fact that hector ruined my credit and gave me a bad name and above all it's a scam

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Business responded on 7/30/2021

Dear Sir/Madam: We appreciate your comment and want to help address your issues or concerns. Please call our Customer Service Department, Monday-Saturday during the hours of 6 a.m. to 10 p.m., Central Time. Customers can also file a complaint with the Business Consumer Alliance and a full investigation can be opened, and a response will be supplied to our customer with a resolution. Sincerely, Compliance Department

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