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Tours 4 Fun complaints

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1151 West 5th Street, #N100
Azusa, CA 91702 | Get Directions

(626) 389-8668

http://www.tours4fun.com

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Total Amount in Dispute:
$2,150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tours 4 Fun closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tours 4 Fun

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8/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,150.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

We were having 11 days Europe tour booking with Tours4fun 301 E , Foothill Blvd , #100 , Arcadia , CA 91006 USA with reservation number E-26582. We reached Amsterdam on 21/04/2023 from Nigeria. then we were traveling from Amsterdam to Frankfurt to join the tour starting from 24/04/2023 Morning. But our laptop bag stollen and we lost our money and original passport. We have informed the same to Tour4 fun by email and asked can we joined the tour then tour4fun confirmed to join the tour on 23/04/2024 but next hour we received call from Mr. Andy mob number +34627774758 he introduced as tour guide, and he suggested us not to join the tour till we have confirm paper from our embassy. He suggested us to join next week Monday tour. We have written the email to tour4 fun, but we did not get reply in time. However, we make our temporary passport paper ready by next day and wanted to join tour in between. But tour4 fun took more than 4 days to reply and finally they said no to join next week tour. Due to Delay in reply and miscommunication by tour4 fun; we cannot join our booked tour in between once paper was ready nor we permitted to join next week tour. Tour4fun advised us to claim under insurance, but they provided two different company letters. Once company certificate and another company invoice. our insurance claim rejected. We had very poor experience we lost our travel money from Nigeria to Europe, we lost our money in theft. at the same time. Resolution Sought I want my money refunded.

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