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3725 Leonardtown Road
Waldorf, MD 20601
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(301) 979-7120

https://www.towerselfstorage.c...

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Total Amount in Dispute:
$899.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Tower Storage closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Tower Storage

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6/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $899.00 Amount Settled: $0.00

Customer Complaint

5/19/2022

I been renting storage space from this company over ten years never been late always paid on time. Then all of a sudden from the first beginning without notice they started raising my rent until they reached the final total of $224.00 . Speaking with management I ask how can she up my payments without my permission this was happening to offend. I explained I had a contract staying this amount and it keeps changing every few months or year. She states to me there will not be any more rising my rent. Few months ago I went to them spoke with asst. manger I told her they weren't supposed to raise my rent she said it was the corporate office I ask for the number they couldn't give it to me I asked for a address to contact them they wouldn't give me that I asked for them to have them contact me they didn't do that. I asked how can I speak with someone to resolve my issues there told me I had to go through them and ther final answers was to raise my rent. There's more to say my remaining characters getting short. Please contact me and I also want to file a small claim against the company take out more money then I allow and told them not to any more than was agreed $224.00 they had taken 294.00 I had my bank recover 71.00 dollars from them that I didn't give my permission for them to take. Please contact me There's more. Resolution Sought Refund, Let people know what kind of business they do and taking money without your permission . I want to take them to small claim court.

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