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Towing San Diego, Inc complaints

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13465 Camino Canada, Suite 106 #140
El Cajon, CA 92021 | Get Directions

(619) 722-6300

http://towingsandiegoinc.com

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Towing San Diego, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Towing San Diego, Inc

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1/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

Towing company forcefully towed my car, damaged the front bumper, back bumper, tire and not only that but I am missing personal property that was inside my car- my uscis issued citizenship certificate that was in the car along with my work badge are gone .fixing the damages to my car , tire and replacement of documents lost. A professional/certified body and mechanic shop wrote the statement report were they are 100 sure the front bumper damages were caused by the improper and unprofessional handling of the Towing, tire damage is also a result of the same malicious practice of this Towing company. Resolution Sought Payment of damages to be paid directly to a professional body shop to fix damages, company's like this shop get license revoked for alteration and falsification of reports to personal property as per law.

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