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Town & Country Homes complaints

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1110 D.L. Collums Drive
Tupelo, MS 38801 | Get Directions

(662) 690-1501

https://townandcountrytupelo.c...

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Total Amount in Dispute:
$200,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Town & Country Homes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Town & Country Homes

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8/16/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200,000.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

We bought a Hamilton modular home from Town and County Homes in Tupelo, MS. We have had over 8 water leaks due to the fact that Hamilton did not seal any of the water fixtures. We have damage to several wall, cabinets, and flooring. We have months of complaints through text and no one wants to take responsibility. They do admit walls need to be torn out but they are not doing the work. We have had Town and Country send in numerous work orders to Hamilton and we are still getting no response. We have a one year warranty and I feel like that they are waiting to make the repairs be out responsibility . We bought a new home that has been a complete nightmare. We need help getting the work done or a new home to replace this severely damaged one. One of the workers for Town and Country admitted this was a poor design with many issues. Resolution Sought Replace the home to he honest. There is black mold in the walls due to all the water leaks. Or pay this one off and repair it. Or repair this one to my standards and cut the price in half due to all the suffering and frustration this has caused.

Company Response

8/4/2023

Company states; We have been consistently working with the customer and factor to resolve the issues. The factory has another round of repairs scheduled and we have been an integral part in getting factory work that needs to be done and any work that has been required to be handled by the retailer.

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