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Toyota of Runnemede complaints

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99 South Black Horse Pike, Exit 3
Runnemede, NJ 08078 | Get Directions

(856) 939-3400

http://www.toyotaofrunnemede.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Toyota of Runnemede closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Toyota of Runnemede

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11/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/28/2021

I bought my car here on September 17th and when i purchased it, it was fine until the next day when a sensor came up saying that my automatic breaking system is malfunctioning and that the lane assist was malfunctioning. I brought the car back the next day but it was a Saturday so they said they would do their best but they probably will have to bring it back Monday so I did. They said that it wasn't throwing up the codes and bring it again when it was so i brought it back again where they looked it over and said I had to go to Nissan and to call them to make an appointment. I did that but the service advisor Anthony said it was too much money and that he couldn't do that and that he's going to handle it . over a week went by where i called daily and left voice mails without hearing back. i call and report to a manager and an hour later get a text from the manager with my appointment at Nissan in cherry hill for 10/11 i take it and Nissan says that Toyota never gave them any information on the car, Toyota changed the windshield without recalibrating the sensors. Nissan said they were only approved to do a system check and that they could not do anything else to it. my car, still having the same issue i call a manager who tells me to take it back to Nissan and that it shouldn't be an issue. I call Anthony twice leaving a very detailed voicemail letting him know that I would be bringing it back, when i get to Nissan they say Toyota isn't paying for my car to be fixed and to cal Resolution Sought they sold me a broken car. they need to pay for Nissan to recalibrate the sensor or they need to let me exchange my car. I have taking my car to be serviced 5 times in 40 days. its absurd. its covered under my warranty and is an issue that had been happening since i bought the car.

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