Complaints for TR Theater Research, Inc. in Cypress, CA

6122 Katella Avenue
Cypress, CA 90630 | Get Directions

(714) 892-6396

http://www.trtheaterresearch.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers allege that they purchased what were represented as high quality speakers at a steep discount from company representatives in parking lots. The sellers are described as very friendly and extremely agressive. After testing the speakers, complainants state that the quality of these products is extremely poor and all customers sought refunds.

The company responded to most complaints by denying requests for refunds, stating that the customers would have to seek refunds from the people they purchased the products from. They also state that the speakers come with a warranty and that they are willing to honor the warranty. They did not address allegations of inferior quality of the products or why they permit their products to be sold in this fashion.

Complaint Closing Statistics

0 complaints against TR Theater Research, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

TR Theater Research, Inc. complaints