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TracFone Wireless, Inc. complaints

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PO Box 220009
Milwaukie, OR 97269 | Get Directions

(800) 867-7183

http://www.tracfone.com

Centers Operate: 8 AM-Midnight (EST)
7 Days A Week

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Total Amount in Dispute:
$15,002.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

111 complaints against TracFone Wireless, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
110	Unanswered

111 complaints against TracFone Wireless, Inc.

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5/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/11/2024

My plan should be free with an Obama phone why are y'all asking me for money for a free plan...? If my service does not come back free imma sue. Resolution Sought My service unlimited as discussed or I'm going to seek legal action.

4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $50.51 Amount Settled: $0.00

Customer Complaint

4/4/2024

I set up an account with tracfone in July 2023. I used one email address, set up the phone and paid monthly. The phone broke so I stopped paying on that account. A new phone was acquired in December 2023, I added it to my account I previously had earlier in the year and set up autopay to save money. I was charged in January and had service, so I assume everything was fine. I was charged in February but phone service was terminated for nonpayment, I called tracfone and they said there was no card on file for that account. I was charged again on March 1st, I tried to contact them thru chat but again was told there was no card on file, then again on March 31st, I was charged. I noticed that I had a tracfone email in an account I never used. I was able to access by changing the password and I see that 0 lines are activated but my card is on file and I cannot remove it. I called tracfone only to be told that an account with that email doesn't exist in their system and that there was nothing they could do. I try to delete my card by it says to call tracfone. Resolution Sought I would like a full refund and also have them figure out their evil system of theft!

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