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TracFone Wireless, Inc. complaints

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PO Box 220009
Milwaukie, OR 97269 | Get Directions

(800) 867-7183

http://www.tracfone.com

Centers Operate: 8 AM-Midnight (EST)
7 Days A Week

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Total Amount in Dispute:
$114,932.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

47 complaints against TracFone Wireless, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
47	Unanswered

47 complaints against TracFone Wireless, Inc.

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6/16/2026

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

5/21/2026

Kept trying to transfer my phone service from safe link to assurance. They kept my phone number they wouldn't transfer my service and so I've been out of a phone for over a month and a half. I'm an heart transplant patient and need a phone for emergency and they have denied me my rights Resolution Sought Retain my phone number recover money for my inconvenience and stop them from having government contact s.

10/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/12/2025

I bought a new phone out of pocket and safe link lock it! I spent an hour on the phone with customer service and they wanted me to pay to unlock it! I have no contract with them. They wanted me to pay $300 Resolution Sought Unlock my phone for free

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