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Tractor Supply Co. complaints

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125 Thrift Avenue
Seneca , SC 29678 | Get Directions

(864) 882-6599

http://www.tractorsupply.com/t...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tractor Supply Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tractor Supply Co.

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2/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/1/2022

Friday evening I went to get a refill on my RV 30gallon propane tank. It was 7:25, when I arrived. The first woman at the front desk told me to go around to the side and the somebody would be there soon to help me with refilling. A minute later another girl come out and said that they had already closed the propane side of it and basically that I was Sol. Is closing certain portion of your store normal thing to tell practice regularly. Will not be returning to this tractor supply. Resolution Sought That being the last stop I was able to make that night I could not get any propane for my camper and which case all the food in my fridge spoiled.

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