Find a reputable business?

Complaints and Resolutions

Tractor Supply Co. complaints

Read Complaints File Complaint View Full Report

141 South Browning Parkway
Farmington, NM 87401 | Get Directions

(505) 327-4726

http://www.tractorsupply.com/t...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tractor Supply Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tractor Supply Co.

Sort by

9/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

8/10/2023

I went to return my items am the cashier took my items rang them up to 26.o1 when my return items where 64$ not 26.01 she credit 2601 to my credit card when it should of been 64 . Resolution Sought Give me my correct credit not some made up numbers. Also maybe talk to the employee. About how to be a little more respectful.

Company Response

9/18/2023

We received your complaint regarding your refund August 7th I pulled your original receipt and your refunded receipt. According to your receipt August 7th your refund amount was $69.89 At the bottom of the receipt are the 4 items you purchased at the same time as the refund totaling $45.87 So if you take the refund amount of $69.89 and subtract the purchased items amount of $45.87 your total is $36.01 with tax $69.89 refunded items - $45.87 new purchased items ------------- $24.02 total after refund and purchase tax 1.99 Total Refund $26.01 So according to your receipt the refund amount was correct Please feel free to call me if you have any questions.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile