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Tractor Supply Co Store #370 complaints

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27706 Tomball Parkway
Tomball, TX 77375-6494 | Get Directions

(281) 357-0000

http://www.tractorsupply.com/t...

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Total Amount in Dispute:
$541.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tractor Supply Co Store #370 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tractor Supply Co Store #370

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9/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $541.24 Amount Settled: $0.00

Customer Complaint

8/17/2023

T.S.C. falsely posted a sign on their merchandise shelf that said 4000 watt Champion Duel Fuel generator $499.99. I purchased the 4000 watt $499.99 generator with cash and upon opening the box at home , the unit was not a Duel Fuel as promised by T.S.C.'S shelf sign posted. I took picture proof of the false advertisement claiming the Duel Fuel offer good July 31 - August 27. Resolution Sought Tell their creditor Citibank to reverse the TSC Visa Credit decision issued in reference number 2307219048665 or issue store credit for the amount purchased on receipt ticket number 530296

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